Guide

Invite vendors to their page

In short

Each vendor can have a page of their own, free, showing their sales, payouts, receipts and agreement. Invite them from their Access tab with their email. They make their own account, and you decide what they see.

AdminIn the app: Vendors, then a vendor, then Access

Inviting a vendor is optional. VendorDue works out what they earn and keeps the record whether they sign in or not. The difference is who answers "when do I get paid?": with their own page, they can see it for themselves.

What they get#

Their own page shows them, and only them:

Their payouts, each with every sale, refund and charge on it, and their receipts.
When their next payout lands.
Their consignor rate and terms, and your written agreement to read and accept.
Messages with you, pinned to the sale or payout they're about.
Their sales as they happen, if you turn on .

They never see another vendor or any of your settings. See What vendors see.

Send the invitation#

Open the vendor in Vendors and go to their Access tab.
Press Their portal, which reads Not invited.
Type their email and press Send the invitation.
The row now reads Waiting for them.

You can also invite them in Vendor setup's Access step: turn on Invite them to their portal, and the email goes out when you save.

They get an email from "Fernhill Pottery via VendorDue" saying you want to share their payouts with them. They press Create your account, choose their own password, and accept. Their password is theirs: if they forget it, they reset it from the sign-in page without asking you.

Where an invitation stands#

Their portal on the Access tab always says where things are, and what to do next:

It reads	Means	What to do
Waiting for them	The email arrived and they haven't answered	Nothing, or remind them. `Send it again` sends a reminder
Email did not arrive	Their mail server refused it	Check the address, then send it again
Invitation ran out	30 days passed with no answer	Send it again
Signed in	They accepted and can see their page	Nothing
Not signed in any more	They turned the invitation down, or their access ended	Invite them again if they want back in
Access paused	You turned off They can sign in	Turn it back on when you're ready

What you control#

Three switches on the Access tab decide what each vendor can do:

They can sign in. Turn it off to pause their access. They see nothing while it's off, and nothing they had is lost.
Messages from them. Whether they can write to you. Paused, both of you can still read everything already written.
Live sales. Whether they see each sale as it happens, marked as not final until its payout lands, or only once a payout lands. Each vendor follows your answer in Settings, then Vendors until you give them their own.

Changing their email#

Two emails sit on the Access tab, and they do different jobs:

Their portal has the address they sign in with. Changing it moves their access: the old address stops working the moment you send it.
Contact email is where you reach them. It never moves their access.

When it looks wrong#

"That address already has access to another vendor in your store"#

One email signs in as one vendor per store. If the same person runs two of your vendors, ask them for a second address for one of them.

They say the email never came#

Look at Their portal. If it reads Email did not arrive, the address is wrong or their mail server refused it; correct it and send it again. If it reads Waiting for them, the email was delivered: ask them to look in spam or promotions for an email from "Fernhill Pottery via VendorDue", or press Send it again.

If the row reads Access paused, turn They can sign in back on. Otherwise send them to Signing in, for vendors. We never ask you, or them, for their password.

Common questions#

Do vendors have to pay for their page?: No. Their page is free for them. Your plan covers it. More
Can I see what a vendor sees?: Not as them, but their payouts and receipts are the same ones you see on their Money tab. What vendors see walks through their page. More
How long does an invitation last?: 30 days. After that it reads Invitation ran out, and you can send it again. More
Can a vendor see other vendors or my settings?: No. A vendor sees only their own sales, payouts, terms and messages. More

Thanks. We read every answer.

Checked against VendorDue on 6 Oct 2026. What's new