Uninstalling

Leaving takes a minute. What matters is what you take with you, and what your vendors are left holding.

Before you go#

1. Pay what's owed. Check To pay and record anything you've already paid. Once the workspace is gone, there's no record left to settle against. See To pay.

2. Tell your vendors. Their pages close when you uninstall. A vendor can download any payout on their page as a PDF or spreadsheet, so give them a few days.

3. Download your copy. In Settings › , then Data and privacy, press Prepare a copy, then Download. See Your copy of the data.

Two ways to leave#

Either way, Shopify stops charging for VendorDue when it's uninstalled.

Deleting the workspace#

Delete this workspace: "Erase everything VendorDue keeps for this store and uninstall it from Shopify. You have 48 hours to change your mind." Type your store's name to confirm, and confirm it's you.

The store owner, and whoever asked, get an email naming the day it will be erased. For those 48 hours, anyone on your team who opens VendorDue sees "Someone asked to delete this workspace", with the time it will be erased, and an Admin can press Recover workspace. Your copy can still be downloaded there.

What's erased, and when#

After 48 hours, everything VendorDue kept for your store is erased: vendors, consignor rates, sales, payouts, payments, messages, files, your PayPal connection, and the key your data was encrypted with. It leaves VendorDue's backups 7 days after that.

Nothing in Shopify changes. Your orders, products and customers are where they always were.

What your vendors see#

When you uninstall, a vendor opening your store sees "Fernhill Pottery no longer uses VendorDue." While a deletion waits, they see "Fernhill Pottery is closing their VendorDue workspace, and your payouts from them close with it. Ask Fernhill Pottery if you need copies."

A vendor who also sells at other stores on VendorDue keeps those, and their account.

When it looks wrong#

I uninstalled by mistake#

Reinstall VendorDue from the Shopify App Store within 48 hours. Everything is as you left it.

I deleted the workspace by mistake#

Open VendorDue within 48 hours, press Recover workspace, and confirm it's you. The owner, and whoever recovered it, get an email saying so.

"The 48 hours are over"#

The workspace is being erased, and it can't be stopped. If you install VendorDue again, it starts as a new store.

Common questions#

If I reinstall later, are my old records there?

Only within 48 hours. After that, VendorDue starts fresh and reads the last 60 days of orders from Shopify again. More

Can I pause VendorDue instead of leaving?

There's no pause. If you want to stop paying for vendors you no longer sell for, archive them; they stop counting against your plan. More

Do you keep anything after erasing?

A short record of the installation and billing history, where we need it for accounting, legal or security reasons. Nothing about your vendors or sales. More